Transitioning from project completion to the support phase is a breeze with our Project Management System (PMS). This tutorial guides you on how to leverage the support tab to address any queries or issues post-project. Here's a brief on what you'll learn:
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Accessing Support:
- Discover how to utilize the support tab in the PMS to create tickets for any assistance you may require, whether during or post-project.
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Creating Support Tickets:
- Learn the step-by-step process of creating a ticket, specifying the project, selecting the department, setting priority, and attaching any relevant files.
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Communication Channels:
- Besides the ticketing system, learn about other communication channels such as Skype, WhatsApp, and LinkedIn, and direct contact with your project manager for more serious concerns.
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Tracking Ticket Status:
- Monitor the status of your tickets from open to answered or completed, ensuring a clear track of the resolution process.
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Replying and Adding Comments:
- Engage in a discussion within the ticket, add more comments, or attach additional files as necessary for a comprehensive resolution.
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Profile Management:
- A brief overview of managing your profile within the PMS, changing passwords, and viewing company announcements.
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Overview of Custom PMS:
- Appreciate the custom-built PMS designed to manage projects and staff efficiently, ensuring all support queries are resolved timely within the same portal.
With this tutorial, not only will you become adept at navigating the support and ticketing system, but you'll also grasp how easy it is to communicate and resolve any post-project issues. This is part of ensuring a continuous and supportive relationship, making project management and post-project support a smooth experience.